Coronavirus: Test and Trace if you get advice in person

If you get advice in person we’ll ask for your:

  • name
  • email address or telephone number

We’ll keep this information in our secure case management system.

We might be asked to share your name, contact details and the date of your visit with Test and Trace or local public health organisations.  This is to help track cases of coronavirus.  They might contact you if they think you’re at risk after your visit.  For example because someone getting advice at the same time has tested positive for coronavirus.  You can find out more about Test and Trace in England on GOV.UK

We’ll never share information about the reason for your visit.

If you can’t give contact details, for example if it’s not safe for you to do so, we’ll still be able to give you advice in person.

Unlike most situations, we won’t ask for your consent before we share your contact details.  If you don’t want us to share this information you can tell your local office you want to opt out.

We’re doing this to help keep you and the public safe.  This is a ‘legitimate interest’ of Citizens Advice.

We won’t share your contact details with anyone other than Test and Trace or a local public health organisation and if we do share your information we’ll let you know, and offer further support.

If you want to know more about changes to our face to face services due to Covid-19 or how your information will be used, please contact your local office.