• Location: Hull
• Closing Date: Friday 28 October at 12:00 Noon
• Date Posted: 11/10/2022
• Salary: £20,493 pa        
• Employment Type: Permanent
• Hours per week: (1 x 37 hours (or 2 x 18.5 hours).

• Interview Date: Week commencing 7 November 2022.

• Please note that this post is available for hybrid working (split between home and office)

Citizens Advice Hull and East Riding (CAH&ER) is recruiting for our exciting new Generalist Advice service in Hull.   Funded by the NHS and Hull City Council, the service provides residents with welfare advice, working with a wide range of referring partners and community based organisations.   You will join a team of operational staff to ensure the smooth delivery of the service.

The role: As a Customer Service Administrator you will join a team committed to providing an excellent service for our clients and support to our team of Advisers.

The successful applicant will be the first contact with clients, partner organisations and a wide range of referrers, and be responsible for promoting and explaining the benefits of the service to all contacts.  With your colleagues you will ensure that client related information and documentation is prepared, maintained and communicated to relevant parties.

About us:

Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year.  We help people overcome their problems.  Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

If you would like to apply for this post please read the Job Description and Personal Specification below, and use these to help you complete the application form on this page. Please ensure you read the details about Our Service and Application Guidance carefully, and return your completed application from to recruitment@hull-eastridingcab.org.uk

Please note CVs will not be accepted.

We regret that we are unable to consider applications received after the closing date and time. If you have any questions of technical problems please email our recruitment team at recruitment@hull-eastridingcab.org.uk however please note that it is only monitored during office hours.