Diverse group of people  with the caption volunteers needed.
Join an incredible team of people, doing incredible things.

We are currently recruiting remote volunteer advisers to give confidential advice from home by phone or email to help our clients resolve their problems. Full training will be given and there will always be one of our team on hand to support you at the end of a phone or via video link.

Our volunteers come from a range of backgrounds and bring with them different skills and experiences.  One thing they have in common is that they find volunteering to be enjoyable and rewarding.

Is volunteering at Citizens Advice right for me?

Do you like helping others?

Do you like looking things up on the internet to help solve problems?

Do you want to make a difference to others and help them?

Can you talk to others to help them tell their story?

Are you a good listener?

If you have answered yes to these, then we would love to hear from you. Read on to find out more…

As a volunteer at Citizens Advice Hull and East Riding, you would be joining the Citizens Advice service which is a network of around 300 Local Citizens Advice Offices across England and Wales.

Last year, our 141 volunteers and 99 paid staff  helped over 23,500 people in Hull and East Riding with over 120,000 advice issues in a range of ways including, face to face, over the phone, by email and webchat.

Take a look at our leaflets to see what we do. Please note our current services are restricted due to the current pandemic.

What’s it like to be a volunteer?

We asked some of our volunteers to talk about why they chose to volunteer and their experiences.

We also asked for our volunteers to share why they wanted to volunteer, here is what some of them said.

I was looking for something I could get involved with, be a challenge, stimulating and something I had never done before, but, Priority over all was to be able to give something back……2 years on…. love it and feel good doing it….its a win win!

I volunteered because I wanted a new challenge, to be part of a team again and to do something meaningful. Citizens Advice has delivered on all of these and more!

I started volunteering 8 years ago as I wanted to learn new knowledge and put something back into the community. I wanted to meet like minded people and make new contacts and friends. I have a passion to learn new things I am interested in and the CAB seemed to fit the bill in terms of a new challenge and the lifestyle I wanted to live as part of a combination of new activities.

Our Volunteer Roles

Due to the Covid-19 situation we are currently recruiting Remote Volunteer Advisers who are able to carry out the training and give advice to clients from home via the phone or email.  This means you will need a confidential space at home from which to give advice and we would also require you to have access to a phone (land-line or mobile) and internet access.

We hope to be able to offer a greater choice of roles again in the future. Please keep checking this page for updates or contact our volunteer team on the contact details below.

What our clients say about us

The local CAB has been a life line for me during one of the most difficult stressful and anxious times in my life.

My son has been diagnosed with autism. For the first time in thirty years someone listens and helped me. To say I am grateful would be an understatement.

They went above and beyond. I was in a state because of benefit cuts and lack of money and they not only dealt with my problems but put things into action to make sure I went forward with positivity. I can’t thank them enough

We don’t expect volunteers to work on their own, we provide support and supervision throughout a volunteers training and after they have completed their course. Below is a video of Helena, describing how she provides supervision and support to volunteers.

Ready To Apply?

Taster Sessions

If you would like more information or to have a chat with our volunteer team please contact them on the details below.

If you would like more information first you might like to try one of our taster sessions? We offer you an opportunity to join us via video conferencing, to find out more about what we do, and ‘give the role a go’ taking part in some typical, sample activities. To find out more follow this link.

01482 324655 or email: Volunteering@hull-eastridingcab.org.uk

If you would like to find out more about volunteering with Citizens Advice in general or perhaps take their volunteer Quiz, follow this link