Welfare Benefits and Universal Credit

The benefits system can be complex to deal with, and changes to benefits in recent years have left many people not understanding what they are entitled to. This means a lot of people lose out or miss out on money they are legally entitled to.

We can help people with:

  • Making benefit claims
  • Checking benefit entitlements
  • Challenging or appealing decisions
  • Dealing with sanctions
  • Overpayments

Please remember most benefit decisions have a strict appeal deadline after which you may not be able to challenge a decision.

You will need to bring any relevant DWP or HMRC paperwork with you to an appointment.

Online benefits advice can be found here: https://www.citizensadvice.org.uk/benefits/

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Job Centre appointment.

Call us for free: 0800 144 8 444

Chat to an adviser online: citizensadvice.org.uk/helptoclaim

For online advice visit: citizensadvice.org.uk/helptoclaim