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Advisor secures £10,000 back payment for client

Did you know every £1 donated to Citizens Advice Hull & East Riding results in £112 of financial outcomes for clients?*

Graphic shows a Citizens Advice advisor in silhouette with the logo for Citizens Advice Hull & East Riding with the text: "£10,000 back payment for one client"

In fact, one of our team has achieved an amazing result for a client being supported with a move to Universal Credit – a £10,000 back payment.

Shahida, a new advisor in our Help To Claim team, identified missing disability premium’s in the client’s “managed migration” case. This means they are being supported in moving to Universal Credit, which has replaced a host of legacy benefits.

Shahida’s work has led to an increased eligibility for Universal Credit for the client and a back payment of about £10,000.

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first correct payment.

It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Job Centre appointment.

Call us for free: 0800 144 8 444

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