Research & Campaigns
At Citizens Advice Hull & East Riding we take our commitment to ensure that the voice of our community is heard and that real change can be achieved. We do this by recording the problems our community faces and regularly feeding our clients’ own experiences into national and local campaigns. We work with national Citizens Advice and our own local partners and stakeholders to ensure that trends and common issues are spotted and acted upon. Here’s a summary of our current research and campaigning work:
Government’s proposed reforms to health and disability benefits


We’re often the first place people turn to in a crisis. We give people the knowledge and confidence to find a way forward – whoever they are, and whatever the problem.
We’re trusted, accessible and local, and our services improve financial wellbeing, mental health, and housing stability. This means our unique, real-time data gives a ground-level view of what’s happening in communities across Hull and the East Riding.
That’s why we’re working with local MPs including Karl Turner (Labour, Kingston upon Hull East) to share our insights into the effects of the Government’s proposed welfare and benefits reforms on their constituents.
Thanks to the hard work of our staff and volunteers, we’ve been able to provide Mr Turner with data that highlights a forecast £30m reduction in benefits to people in his ward under the proposed reforms. He has written to Liz Kendall, Secretary of State for Work and Pensions, highlighting the devastating effect the reforms would have on his constituents
Our data has also been presented to East Riding of Yorkshire Council Cabinet members and Jessica Smith, our Data and Insights Officer, was interviewed by BBC Radio Humberside about our findings (listen below).
We continue to work with our local MPs and key decision-makers, using evidence from our clients – and our research in our communities – to highlight local experiences and campaign for change.
Citizens Advice case study: Anita’s story – how cuts to disability benefits could impact millions
Child Poverty Strategy
In June 2025, we wrote to all our MPs regarding the governments forthcoming Child Poverty Strategy, to ask that they use their voice to ensure that the two-child limit and the benefit cap are scrapped in the strategy.
We are able to use local constituency-level data, and evidence forms completed by our advisers, to provide an even more compelling case to our MPs as to why they should scrap these policies in the strategy.