Energy Advice Support Assistant – ‘Energy Projects’

• Based: Beverley, Bridlington, or Goole
• Hours: 29.6 hours per week
• Term: This post is initially for a fixed term to 31st March 2027
• Salary: £24,632 pro rata, per annum (actual salary £19,706)
• Closing date: Thursday 25th September 2025, 12 noon

Citizens Advice Hull & East Riding (CAHER) is a busy, progressive, and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.

• There is an expectation that you work Monday to Friday on a rota basis.
• There is an expectation that you will work a minimum of 60% of your time from a CAHER office.
• There is an expectation that you may need to travel between CAHER offices.

The Support Assistant role involves collaborating with colleagues delivering front-line advice services directly to the public and supporting the team to manage the day-to-day delivery of our busy ‘Energy’ specialist advice service. The service aim is to support vulnerable households by providing energy advice that has a lasting positive change to the way individuals manage their energy usage, bills and adopt low-carbon technologies. We support them to maximise their income, lower their utility bills and increase their capacity to manage their household finances.

You will work in collaboration within a diverse team to ensure that we provide a high-quality customer service from a number of offices and outreaches. In this role you will provide the front-line client triage via varied service channels including face-to-face, telephone, outreach, video and digital and via workshops. You will identify clients’ equity and priority needs, routing them to the correct energy project that best suits their needs. You will also support the team in data collection and collating outcomes from advice.

We are looking for commitment, enthusiasm, flexibility and great time-management skills and the willingness to learn.

For more details and to download an application form, please see the links below. CVs and expressions of interest will not be accepted.

Any problems, please email recruitment@hull-eastridingcab.org.uk